Refund policy

Digital files

You see watermarked previews of all three portraits before you buy, and the files you buy are available for download right after payment. Because of this, we do not refund a purchase only because you changed your mind about a portrait you could see beforehand.

If you live in the EU or the UK: you have a 14-day right of withdrawal for digital content, which ends when the download becomes available, provided you agreed to immediate delivery and acknowledged this when paying.

When we refund

• The files cannot be downloaded or are damaged, and we cannot fix this.
• You were charged more than once for the same portraits.
• The delivered file is not the portrait shown in your preview.

How to ask

Write to [support email] within 30 days of your purchase from the email address you used, with your order details and a short description of the problem. Approved refunds are returned to the original payment method; the time until the money arrives depends on Stripe and your bank.

Please contact us before opening a dispute with your bank — most problems can be solved quickly.

After a refund

Access to the refunded files ends. If only part of an order is refunded, the remaining files stay available.